Frequently Asked Questions

General FAQ’s

Simply tell us about your needs by requesting a quote.

This is a question I get asked a lot. It's a bit like "how long is a piece of string" kinda question.

Each business we work with is treated as an individual. We don't have "cookie cutter" type of solutions. Having mentioned that, our Website builds start at $1899.

A website typically takes 30-40 days to create. Our E-commerce (online shopping cart store) websites take approximately 60-90 days to create. The time to complete will vary from project to project depending on requirements.

Toowoomba Web Design has been building websites since 2004 and has built hundreds of websites. Surprisingly, some of our (HTML) website builds are approaching a decade in age, but are mobile friendly and still relevant.

We can register your domain for you.

Find out if your domain is available here: /domain-names/. 

If your domain name is available, contact us to register it.

Yes, no problem at all. We will assist you in pointing your domain to your new website as part of our website design service.

Yes. When you make information available for public viewing, there are terms and conditions that need to be followed. I recommend anyone interested in our web services read our terms and conditions.

Search Engine FAQ’s

SEO stands for Search Engine Optimisation.

SEO is about making your content as relevant to search as possible by doing things like optimising page titles and content to include keywords. 

Words that have a value to your business based on their relevance and use in search are considered "keywords". Keywords are the most popular & relevant search terms that can be used to optimise a webpage in the hope of ranking the page high in Google’s search results. 

Organic search results are the listings on a Search Engine Results Page (SERP).

If you have optimised your website for search, high ranking organic results simply deliver traffic, relevant to your content.

Efforts to follow SEO best practices, sometimes called white hat SEO or organic SEO, are designed to boost a website's SERP position without paying or resorting to trickery. Unscrupulous practices, such as keyword stuffing are usually referred to as black hat.

Any SEO strategy starts with a website audit.

There may be existing issues that can be rectified to improve results without leaping into improving "keywords".

Missing meta tags, broken links, poor page speed and code errors can affect results.

Payment FAQ’s

Website projects start with a 25% deposit with the balance paid on completion.


  • If you purchase a HTML website only there are no on going costs.
  • If you purchase a WordPress or Joomla website, there will be some (usually small) yearly renewal costs for paid plugins that are required for the website to function. more..


  • If you choose to register a domain name and/or hosting with us, there is a yearly renewal fee. more..


We accept, Visa and Mastercard.



Our bank payment details can be found on your invoice.

If you are not satisfied with the outcome of your website or work we have performed, of course, you can ask for a refund.

Refund requests must be submitted within 14 days from the date of work performed. View more on our refund policy page.

Support FAQ’s

We offer support for all our work.

During business hours get instant phone support on (07) 4635 5397 or 0418 168 678. We also have a client support portal and remote support. You can find all support options on our support page.

You can find our login here

We value your privacy. We do not sell or give away information supplied to us by you except to run and renew your services.

View more on our policy policy page.

Got More Questions?

If you can’t find the answer here, check out our knowledge base

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